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PROUDLY CANADIAN đź‡¨đź‡¦ ｜ FREE SHIPPING OVER $169 CAD

Eligible Returns

LYP accepts returns of eligible full-price products within 30 days of the delivery date.

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To be eligible for a return, the product must be:

  • Unworn and unused;

  • In brand-new, resellable condition;

  • Free from marks, stains, scuffs, damage, or other signs of wear;

  • Returned with all applicable tags and protective materials;

  • Returned in the original packaging;

  • Returned with all original accessories included with the order; and

  • Returned with all free gifts received with the order.

 

Shoes may be carefully tried on indoors on a clean, suitable surface for sizing purposes.

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Please do not wear shoes for dancing, training, outdoor activities, or on any surface that may mark or damage the outsole before deciding whether to keep them.

Non-returnable And 
Final Sale Products

The following products are not eligible for return or exchange, except where required by applicable law or where the product is confirmed to have a manufacturing defect:

  • Sale or clearance products;

  • Discounted products, except products purchased using a qualifying LYP Pre-Order Deal where the product is otherwise eligible for return;

  • Blind Box products;

  • Custom or made-to-order products;

  • MY WAY collection products;

  • Customized products;

  • Sample Sale products;

  • Products purchased at designated pop-up stores or special events where identified as final sale;

  • Gift cards or gift certificates; and

  • Any product clearly identified as Final Sale at the time of purchase.

 

Please review the product page and promotional terms carefully before completing your purchase.

Return Conditions

1. Product Condition

Returned products must be unused and unworn and must remain in the same condition in which they were received.

Products showing visible signs of wear, including but not limited to scuffs, scratches, stains, tears, outsole damage, or other signs of use, may be refused for return.
 
2. Tags and Protective Materials
 
Returns may not be accepted if original tags, protective covers, or other materials that are intended to remain with the product have been removed or damaged.
 
3. Original Packaging

Products must be returned in their original packaging.

For shoes, the original shoe bag or box must be included and must be returned in reasonably good condition.

4. Free Gifts and Promotional Items
 
If your order included a free gift or promotional item that was provided on the condition of purchasing the qualifying product, the free gift may need to be returned together with the returned product.

If the promotional gift is not returned when required, LYP may deduct the applicable stated value of the promotional gift from the refund, to the extent permitted by applicable law.

Return Shipping Costs 

Unless otherwise required by applicable law or the return is due to an error on our part or a confirmed manufacturing defect, customers are responsible for the cost of returning eligible products to LYP.

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Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

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Return By Shipping

Step 1 — Contact Us

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Please email lypforartist@gmail.com with:

  • Your order number;

  • The product(s) you wish to return;

  • The reason for the return; and

  • At least 5 clear photographs showing the product and its overall condition.

For shoe returns, photographs should clearly show the outsole, insoles, upper / exterior, heel, overall condition, and original packaging.

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Step 2 — Return Review

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We will review your return request and photographs to confirm that the product appears to meet our return requirements.

Additional photos or information may be requested if needed.

 

Step 3 — Return Authorization

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Once your return request has been reviewed and approved, we will provide the return address and shipping instructions.

Please do not send a return to an address obtained from a previous order or from another source unless we have confirmed the address for your current return.

 

Step 4 — Ship Your Return

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Package the product securely using the original packaging where possible.

Customers are responsible for return shipping costs unless otherwise stated or required by applicable law.

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.

LYP is not responsible for a return package that is lost in transit before it reaches us.

Step 5 — Inspection & Refund

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Once we receive your return, the product will be inspected.

Eligible refunds are generally processed within 7–10 business days after the return has been received and approved.

Refunds will be issued to the original payment method where possible.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Return to Vancouver
Flagship Store

If you are located in Vancouver, eligible online orders may be returned directly to our Vancouver Flagship Store.

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Step 1 — Contact Us

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Please email lypforartist@gmail.com before visiting with:

  • Your order number;

  • The product(s) you wish to return;

  • The reason for the return; and

  • At least 5 clear photographs showing the product and its overall condition.

 

Step 2 — Return Review

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We will review your return request and confirm whether the product is eligible for return.

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Please wait for our confirmation before bringing the product to the Flagship Store.

 

Step 3 — Bring Your Return to the Store

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Once your return has been approved, we will provide instructions for returning the product to our Vancouver Flagship Store.

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Please bring:

  • The product;

  • Original packaging;

  • All applicable tags and accessories;

  • Any free gifts included with the order; and

  • Your order confirmation.

 

The product will be inspected at the store to confirm that it meets our return requirements.

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Step 4 — Refund

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Once the return has been approved, your refund will generally be processed within 7–10 business days.

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Refunds will be issued to the original payment method where possible.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

We DO NOT offer direct exchanges for online orders unless otherwise stated.

If you need a different size or product, please contact us regarding the available options.

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For eligible products, you may return the original product in accordance with this policy and place a new order for the desired product.

Wrong, Missing,
or Damage Items

If you receive:

  • The wrong product;

  • The wrong size or colour due to an error on our part;

  • A missing item; or

  • A product that appears damaged or defective upon arrival,

please contact us as soon as reasonably possible at:

lypforartist@gmail.com

 

Please include your order number and clear photographs where applicable.

 

We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other appropriate resolution.

Pre-order Returns

Pre-order products are eligible for return under our standard 30-day return policy unless otherwise stated on the product page.

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However, pre-order products purchased using a Pre-Order Deal discount code are Final Sale and CANNOT be returned or exchanged due to change of mind, sizing, colour, style, or personal preference.

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By using a Pre-Order Deal discount code, you acknowledge and agree that the purchase is Final Sale.

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This does not limit any rights or remedies that cannot legally be excluded, including rights relating to qualifying manufacturing defects.

Made-to-order and
Customized Products

Made-to-order and customized products are produced specifically according to the customer's selected specifications.

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Because these products are created specifically for the customer, they are final sale and are not eligible for return or exchange due to:

  • Change of mind;

  • Colour preference;

  • Style preference;

  • Personal fit preference; or

  • Customer-selected sizing or customization.

 

This does not limit any rights or remedies that cannot legally be excluded, including rights relating to qualifying manufacturing defects.

Blind Box Returns

Blind Box products are final sale.

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Because Blind Box products are randomly selected, returns or exchanges are not accepted based on style, colour, pattern, or personal preference.

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Please carefully select your size before placing your order.

Sample Sale and 
Event Purchases

Products purchased through designated Sample Sales, pop-up events, grand opening events, or other special events may be designated as Final Sale.

 

Where a product is identified as Final Sale at the time of purchase, it cannot be returned or exchanged except where required by applicable law or where the product has a confirmed manufacturing defect.

Vancouver Flagship
Store Pickup

Customers may be offered the option to collect eligible orders from the LYP Vancouver Flagship Store.

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Customers will receive pickup instructions when the order is ready.

 

Please bring your order confirmation or other identification requested by LYP when collecting your order.

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Orders that are not collected within the applicable holding period may be subject to additional arrangements or cancellation in accordance with the applicable order terms.

Policy Updates

We may update this Shipping & Returns Policy from time to time to reflect changes to our products, shipping services, business practices, or applicable legal requirements.

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The updated version will be posted on our Website with the revised “Last Updated” date.

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Contact Us

If you have questions about shipping, returns, exchanges, refunds, or warranty claims, please contact:

LYP FOR ARTIST
MOODY FAIRY ACTIVEWEAR LIMITED

Email: lypforartist@gmail.com

 

We are happy to assist you with your order and help determine the appropriate next step.

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