PROUDLY CANADIAN 🇨🇦 ｜ FREE SHIPPING OVER $169 CAD
Canada-Wide Shipping
We currently ship across Canada.
In-Stock Products
For in-stock products, orders are generally delivered within approximately 2–5 business days after shipment, depending on the destination and shipping method selected.
Some orders may take longer depending on the destination, carrier conditions, or the warehouse from which your order is shipped.
Please note that orders are not normally shipped on weekends or statutory holidays.
Pre-Order Products
Pre-order products require additional production time.
Pre-order products are generally expected to ship within approximately 15–35 business days (approximately 3–8 weeks)from the applicable production start date or order confirmation, unless a different timeline is specifically stated on the product page.
Pre-order timelines are estimates and may vary depending on production schedules, material availability, quality control, and other circumstances.
If your order contains both in-stock and pre-order products, your order may be shipped together after the pre-order products are ready unless otherwise arranged.
Please review the specific product page before purchasing a pre-order item.
Made-to-Order Products
Certain LYP products, including MY WAY, are made to order and may require approximately 4–9 weeks for production before shipment.
The applicable estimated production timeline will be stated on the relevant product page.
Made-to-order timelines are estimates and may vary depending on customization, production schedules, material availability, and other circumstances.
International Shipping
LYP offers worldwide shipping.
International delivery times vary depending on the destination, shipping method, customs processing, and local carrier conditions.
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For international orders, delivery may take longer than the estimated transit time shown at checkout due to customs clearance or other circumstances outside our control.
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Some products or destinations may not be eligible for international shipping.
Shipping Fees
Shipping fees and free-shipping thresholds are based on the eligible merchandise subtotal and may be subject to exclusions or promotional terms.
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The shipping fee applicable to your order will be displayed during checkout before payment is completed.
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CANADA
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Orders under $169 CAD
Shipping: $21.90 CAD
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Orders $169 CAD and over
Shipping: FREE
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INTERNATIONAL
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Orders under $299 CAD
Shipping: $39.90 CAD
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Orders $299 CAD and over
Shipping: FREE
Faster Shipping
For time-sensitive orders, expedited or faster shipping options may be available depending on the destination, product availability, and carrier service.
If you have a specific delivery deadline, please contact us before placing your order at:
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We recommend contacting us before purchasing rather than relying on a standard estimated delivery time for time-sensitive orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information where tracking is available.
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Please allow approximately 24–48 hours for tracking information to appear or update in the carrier's system after the shipment has been processed.
If your tracking information has not updated for an extended period, please contact us and we will assist you in checking the shipment status.
Shipping Carriers
We primarily use Canada Post for shipping within Canada, but we may use another carrier or delivery service depending on the destination, shipping method, order size, or operational requirements.
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The carrier used for your order may therefore vary.
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We will use reasonable efforts to provide the shipping service selected or disclosed at checkout.
Shipping Address
Please carefully review your shipping address before completing your order.
Once an order has been shipped, we may not be able to change the delivery address.
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If you notice an error in your shipping address, please contact us as soon as possible at:
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If an order is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply to resend the order.
Customs, Duties,
and Import Taxes
For international orders, the customer is responsible for any customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or local authorities, unless otherwise stated at checkout.
These charges are determined by the destination country and are outside LYP's control.
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LYP is not responsible for delays caused by customs processing.
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Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
Lo s t, Damaged, Or
Delayed Packaged
Once your order has been shipped, you will receive a tracking number so you can monitor the delivery status directly through the carrier.
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Customers are responsible for monitoring their shipment and may contact the carrier directly regarding delivery status, delivery attempts, delays, or other shipping-related issues.
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If you experience a shipping issue, LYP is happy to assist and communicate with the carrier on your behalf where possible. Our assistance is provided as a courtesy and does not mean that LYP assumes responsibility for the carrier's handling or delivery of the package.
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Please note that LYP does not cover or automatically replace packages that are lost, stolen, misdelivered, or otherwise undelivered after shipment. Any claim, investigation, or compensation is subject to the applicable carrier's policies and procedures.
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If your tracking information shows that a package has been delivered but you cannot locate it, please first check with your household members, building management, reception, neighbours, or other applicable delivery locations, and contact the carrier directly. Please ensure that you are available to respond to the carrier and provide any requested information, as failure to respond may delay or affect the investigation. You may also contact LYP and we will assist with the carrier inquiry where possible.
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Damaged Packages
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If your package or product arrives damaged, please contact LYP within 48 hours of delivery and provide clear photographs of the package, shipping label, packaging, and product.
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If a carrier investigation is required, the carrier may contact you directly for additional information or to arrange further investigation.
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LYP is not responsible for delays caused by the carrier, customs processing, incorrect or incomplete shipping addresses provided by the customer, or circumstances outside our reasonable control.