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PROUDLY CANADIAN đź‡¨đź‡¦ ｜ FREE SHIPPING OVER $169 CAD

SHIPPING POLICY


Canada-Wide Shipping

For in-stock items, delivery typically takes 3 to 10 business days, , depending on the destination province.
For pre-order items, please allow 2 to 6 weeks for delivery.

Shipping Time

  • Domestic Shipping (Canada): Approximately 3 to 10 business days for in-stock products. 

  • Pre-Order Products: Expected to ship within 15-25 business days (3-6 weeks). If you are not in a hurry, we encourage you to pre-order, which can save you some money. (please check our PRE-ORDER DEAL page for discount code)

  • International Shipping: LYP offers worldwide shipping! We are committed to delivering our products to you, no matter where you are. Delivery times may vary by destination and can take longer due to customs processing.

  • In-Stock Products: Ships from different warehouses depending on the size and color you order; therefore, shipping times may vary.
     

Please note that we do not ship on holidays or weekends.

Shipping Fees

Domestic Orders (Canada)

  • Merchandise Total:

    • $0 - $79: $21.9

    • $80 - $168: $21.9

    • Over $169: FREE


International Orders (Other Countries)

  • Merchandise Total:

    • $0 - $79: $39.9

    • $80 - $298: $39.9

    • Over $299: FREE


Tracking
Yes! Once your order has shipped, you will receive a confirmation email containing your tracking number. Please note that tracking information may take 24 to 48 hours to update due to the shipping carrier’s system.

Quality Assurance
Before shipping, we carefully inspect each product and record the packing and quality check process on video. This ensures that the item you receive is exactly as described—brand new and free from damage—providing transparency and peace of mind.


Notice

  • We primarily ship using Canada Post, we may at our sole discretion use another shipper or delivery method.

  • You'll be able to track your order! Once we ship your order, you'll get a confirmation email + tracking number.

  • We are not responsible for items that are lost, damaged, stolen, or sent to the wrong address caused by Canada Post or other shipping companies.

  • We are not responsible for shipping delays caused by Canada Post or other shipping companies.

    RETURN POLICY
     

  • Refundable Items
    LYP offers refunds on full-priced items within 30 days of delivery.

    Sale items (purchased with discounts (except pre-order discount), clearance, or blind box) cannot be returned and are all final sale.

    Non-refundable Items
    The following items are not eligible for refund or exchange:
    - Gift Cards,
    - Sale or Clearance Items,
    ​- Custom or Made-To-Order Products,
    - Pop Up Store or Grand Opening Event Items.

    General Information
    Returns are not free. Customers are responsible for return shipping costs. We only accept returns for brand new products. This means that shoes must be in brand new condition, with no wear, marks, or damage to the sole, and in a resellable condition. Returns must be initiated within 30 days of the delivery date.

    Conditions for Returns:
    1. Items must be unused, unworn and in the same condition and quantity as received to qualify for a full refund. Items showing visible signs of wear or damage (e.g., scuffs, tears, or stains) are not eligible for return and refund.
    2. Returns will not be accepted if tags or protective covers are removed.
    3. All items must be in their original packaging. Shoes can be tried on but must be returned in the original box, without damage to the outsole or leather surface.
    4. Free gifts received with your order must also be returned in order to process a refund. If the free gift is not returned, we will charge 50% of the total purchase price.
    5. Final Sale Items: All sale and clearance items are final sales and cannot be returned or exchanged.
     
    How to Return

  • Keep your order number handy.

  • Email us at lypforartist@gmail.com to request the return warehouse address.

  • Before shipping your return, please send us at least five clear photos of the shoes (soles, insoles, and overall condition) so we can confirm they are still in brand-new condition.

  • Once we approve that the shoes are brand new, we will provide the return address. You may then package your items in the original packaging and drop them off at your chosen courier service.

  • After we receive your items, we will process your refund within 7–10 business days.

  • Important:
    Please retain proof of postage as a record of your return. All products are subject to inspection.

EXCHANGE POLICY


Currently, we do not offer product exchanges. If you need a different item (size or color), please return your product within 30 days for a full refund and place a new order for the replacement item. 

Please be noted that sale items (purchased with discounts, clearance, or blind box) cannot be exchanged and are all final sale.

SHIPPING & DELIVERY RESPONSIBILITY

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LYP is responsible for carefully preparing and shipping your order to the shipping address provided at checkout. Once your order has been handed to the shipping carrier, the carrier is responsible for the transportation and delivery of the package.
 

Customers are responsible for providing an accurate shipping address, monitoring their shipment tracking, and making reasonable arrangements to receive their package or have it delivered to a secure location.
 

Once a package has been handed to the carrier, LYP does not control the carrier’s delivery schedule, delivery attempts, delivery location, or delivery method. Delays, missed delivery attempts, misdelivery, theft, or loss that may occur during or after carrier handling are outside of LYP’s direct control.
 

TRACKING & DELIVERY UPDATES

Once your order has shipped, tracking information will be provided via email when available. We recommend monitoring your tracking information and making sure someone is available to receive your package or that a secure delivery location is available.
 

LYP does not continuously monitor individual shipments after they have been handed to the carrier. If you notice that tracking has stopped updating, your package is delayed, or there appears to be an issue with delivery, please contact the shipping carrier promptly.


MARKED AS “DELIVERED” BUT NOT RECEIVED
 

If your tracking information shows that your package has been marked as “Delivered” but you cannot locate it, please first check around your delivery area and any locations where the carrier may have left the package, such as a parcel locker, mailroom, security desk, concierge, or other designated delivery area.
 

For apartment or condominium buildings, we also recommend checking with your building manager, concierge, property management, or neighbours when appropriate.
 

If the package still cannot be located, please contact the shipping carrier as soon as possible to request a delivery investigation. Providing the carrier with the tracking number and delivery information can help them investigate the delivery.
 

LYP will provide reasonable assistance and cooperate with the carrier when an investigation is required. Where the carrier requires the sender to initiate an investigation or claim, LYP may submit the claim and provide the information required by the carrier.

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LOST, DAMAGED, OR MISSING SHIPMENTS

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If a package is confirmed by the carrier to have been lost or damaged during shipment, any available carrier coverage or insurance claim will be handled in accordance with the shipping service’s terms and conditions.

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For shipments with carrier liability coverage or additional insurance, the amount and eligibility of any compensation are determined by the carrier and may depend on the outcome of its investigation, the shipping service used, the coverage purchased, and the value and eligibility of the contents.

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A package being marked as “Delivered” does not automatically mean that a refund or replacement will be issued, nor does it automatically establish that a package was successfully received by the customer. Cases involving a missing package will be reviewed based on the available tracking information, delivery confirmation, carrier investigation, applicable coverage, and circumstances of the case.

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LYP will work with the customer and the shipping carrier in good faith to determine the appropriate next step.

 

Please note that nothing in this policy limits any rights or protections that may apply to you under applicable consumer protection laws.
 

Canada Post Investigation Page: https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/missing-packages.page

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Please have your tracking number available when opening your ticket.

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